Smiddle is a developer of software products that allow you to improve, optimize and control all components of the contact center. Each Smiddle software product offers thoughtful, high-quality functionality that enables you to solve essential tasks and real problems that contact centers face. Smiddle is an official Cisco partner with the status of Solution Partner, the company's representative offices operate in Ukraine and Estonia.

MAIN ACTIVITIES:

• Recording and storage of conversations with clients Smiddle Recording
• Integration of messengers in the contact center Smiddle Omnichannel Messenger Connector
• Customer service quality control Smiddle Quality Management
• Creating scripts for communication with customers Smiddle Agent Scripting
• Client cards and history of interactions Smiddle Contact Manager
• Video call + chat based on WebRTC technologies for Internet users Smiddle Site Videocall
• Organizing, conducting and processing the results of outgoing campaigns in the contact center Smiddle Campaign Manager
• Software extension of Cisco Meeting Server functionality for creating chat rooms Smiddle Video Conference Extender
• Automatic routing of the call of the subscriber to the internal number of the employee in the company Smiddle Smart Callback
• Voice biometrics technology Smiddle Voice ID
• Processing customer requests and business history in various areas in one interface Smiddle CRM-Finesse Connector