Smiddle is a developer of software products that allow improving, optimization and control of all components of the the contact center work.

Each of the Smiddle software products offers thoughtful, high-quality functionality that allows solving important tasks and real problems contact centers face.

Smiddle is an official partner of Cisco with the Solution Partner status, the company’s representative offices operate in Ukraine and Estonia.

MAIN ACTIVITIES:

• Recording and storing conversations with customers Smiddle Recording

• Integration of messengers in the contact center Smiddle Omnichannel Messenger Connector

• Customer service quality control Smiddle Quality Management

• Creating scripts for communication with clients Smiddle Agent Scripting

• Client cards and history of interactions Smiddle Contact Manager

• Video call + chat based on WebRTC technologies for Internet users Smiddle Site Videocall

• Organization, holding and processing of the results of outbound campaigns in the contact center Smiddle Campaign Manager

• Software extension of Cisco Meeting Server functionality for creating chat rooms Smiddle Video Conference Extender

• Automatic subscriber call routing to an employee’s internal number in the company Smiddle Smart Callback

• voice biometrics technology Smiddle Voice ID

• Processing customer requests and business history for various directions in one interface Smiddle CRM-Finesse Connector