Ender Turing AI Speech Analytics is a SaaS solution for managing contact center performance and customer experience based on speech analytics. Ender Turing is the easiest-to-value and to-use speech analytics on the European market.

Ender Turing speech analytics integrates with call and chat recording systems, as well as CRM systems to provide end-to-end analytics on the performance of conversations. Analysis of the content of a conversation and checking the final results using AI and ML makes it possible to identify the most productive approaches to communication and, as a result, to sales.

In addition to improving the knowledge and competence of employees, Ender Turing detects weaknesses, shortcomings, knowledge gaps — and most importantly for banks and financial institutions — deficiencies in customer verification or company security.

MAIN ACTIVITIES:

• Ender Turing Contact Center Performance Management Platform
• Speech analytics in 24 languages, a new language can be added in 2 months
• AI/ML calls and chats scoring for Quality Management process
• Section for call center employees - KPI implementation schedule, a self-learning tool based on the best examples of conversations, records of all conversations and texts, scorecards and assessments
• Section for employees of sales departments with text and analytics of all conversations (integration with CRM and transfer of text to CRM is possible)