• Higher education (technical);
• 2+ years of work experience (in the IT market or related sectors);
• Language proficiency: Georgian – fluent; English – B1 level or above; Russian – fluent;
• Knowledge of networking fundamentals and network topology;
• Understanding of cybersecurity product principles and the technical problems they solve;
• Experience working with information security hardware from the following vendors: Palo Alto Networks, Cisco, Check Point, Fortinet, or Juniper;
• Experience with the following technologies: NGFW, VPN, URL filtering, IoT Security, Endpoint Protection, DNS Security, Cloud Security;
• Certification in engineering courses from vendors such as Cisco, Palo Alto Networks, Fortinet, Juniper, AWS, or Azure is a plus;
• Experience in administration, testing, configuration, or support for products such as Next-Generation Firewalls, Endpoint Protection, and Cloud Security;
• Experience working for a systems integrator, distributor, or large enterprise client;
• Willingness to commit to long-term cooperation with the company.
Responsibilities:
• Troubleshooting and interaction with the vendor's technical support team;
• Driving sales growth through technical expertise, skilled project support, and professional first-line support for Palo Alto Networks customers;
• Communicating with engineering teams from Palo Alto Networks, partners, customers, and MUK teams;
• Studying relevant materials and knowledge bases to provide expert technical support for customer and partner cases regarding Palo Alto Networks products, in compliance with SLAs and KPIs;
• Obtaining Palo Alto Networks certification as a Support Engineer;
• Set up and use lab environments to test Palo Alto Networks hardware and software, as well as to work through technical troubleshooting scenarios;
• Assist partners and customers with the installation, configuration, and updating of Palo Alto Networks information security systems;
• Locate all necessary documentation regarding Palo Alto Networks products (questionnaires, RFPs, battlecards, EULAs, topology diagrams, comparison charts, etc.).
Personal qualities:
• Teamwork skills;
• Business communication skills;
• Ability to analyze information, think systematically and quickly, and make optimal decisions under time and information constraints;
• Proactivity;
• Attention to detail, responsibility, and integrity;
• Ability to sustain high levels of effort, energy, and stress resilience.