Cloud Services Technician

Ukraine

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Requirements:

• Higher technical education (bachelor's or master's degree in computer science, information technology, engineering or related fields);
• 2+ years of work experience in cloud technologies, preferably in the field of development, deployment and support of cloud solutions;
• Knowledge of English - B2 or higher;
• Experience in deploying Windows/Linux infrastructure: on-premise, hybrid, cloud;
• Understanding the architecture and configuration of networks;
• Understanding the functionality and features of the activation of cloud services;
• Experience with one of the cloud services (AWS, Azure, Google, Alibaba), including deployment and configuration, monitoring and optimization of resource consumption. Experience with all cloud services would be an asset;
• Knowledge of programming languages such as Java, Python, C# or JavaScript is a plus;
• Experience with Office 365;
• AWS certificates would be an asset;
• Experience in IT support for at least 3 years;
• Knowledge of ITIL would be an asset;
• Required knowledge: Windows, Linux, AD, DNS, DHCP, File Share, Backup/restore, storages, Databases, RDS/VDI, migration, mail, licensing.

Responsibilities:

• Participation in the promotion of AWS cloud services, holding presentations, working with a partner channel, conducting technical sessions and webinars;
• Handling Partner Channel Service Requests and providing consultations related to AWS cloud services at the stage of pre-sales preparation and during the use of AWS subscriptions by end customers;
• Calculation and optimization of AWS specifications, formation, description and demonstration of technical solutions based on AWS;
• Ensuring the required level of SLA when registering and resolving AWS service requests;
• Participation in the provision of services for the design and configuration of IT services based on AWS;
• Communication with vendor specialists;
• Active study of new cloud technologies and services, as well as trends and innovations in the field of cloud computing;
• Maintaining the Company's partner certifications in accordance with the certification plan.

Personal qualities:

• Strong inter-personal skills;
• Ability to analyze, make effective decisions;
• Teamwork skills;
• Creativity;
• Stress resistance.