Eleveo is a registered trademark of ZOOM International. ZOOM International is an international company known for its call recording and quality of service management solutions for contact centers and enterprise IP telephony systems.
The company’s portfolio includes a number of products for collecting and analyzing various information, recording audio and video conversations, monitoring operator screens in real time, evaluating the work of employees in order to increase their productivity, collect feedback from customers and improve qualifications of agents.
Performance Analytics contact center data analysis tool
Call Recording Solution
Video & Telepresence recording solution for video conferences recording
Screen Capture employee monitor screen recorder
Live Monitoring tool for monitoring operator screens in real time
Quality Management solution for evaluating employees work in order to increase their productivity
Voice of the Customer a tool for collecting customers feedback
E-learning & Coaching a tool for advanced operator training
Speech Analytics voice call analysis solution
Workforce Management contact center scheduling and load balancing solution