Eleveo is a registered trademark of ZOOM International.

ZOOM International is an international company known for its call recording and quality of service management solutions for contact centers and enterprise IP telephony systems.

The company’s portfolio includes a number of products for collecting and analyzing various information, recording audio and video conversations, monitoring operator screens in real time, evaluating the work of employees in order to increase their productivity, collect feedback from customers and improve qualifications of agents.

KEY BUSINESSES:

· Performance Analytics contact center data analysis tool

· Call Recording solution

· Video & Telepresence Recording Solution for video conferences recording

· Screen Capture employee monitor screen recorder

· Live Monitoring Tool for capturing operator screens in real time

Quality Management

Quality Management Solution for employees work evaluation in order to increase their productivity

Voice of the Customer tool to collect feedback from clients

· E-learning & Coaching tool for operators development

· Speech Analytics voice call analysis solution

· Workforce Management contact center scheduling and load balancing solution