Ender Turing AI Speech Analytics is a SaaS solution for managing contact center performance and customer experience based on speech analytics. Ender Turing is the easiest-to-value and to-use speech analytics on the European market.
Ender Turing speech analytics integrates with call and chat recording systems, as well as CRM systems to provide end-to-end analytics on the performance of conversations. Analysis of the content of a conversation and checking the final results using AI and ML makes it possible to identify the most productive approaches to communication and, as a result, to sales.
In addition to improving the knowledge and competence of employees, Ender Turing detects weaknesses, shortcomings, knowledge gaps — and most importantly for banks and financial institutions — deficiencies in customer verification or company security.
Ender Turing Contact Center Performance Management Platform
Speech analytics in 24 languages, a new language can be added in 2 months
AI/ML calls and chats scoring for Quality Management process
Section for call center employees - KPI implementation schedule, a self-learning tool based on the best examples of conversations, records of all conversations and texts, scorecards and assessments
Section for employees of sales departments with text and analytics of all conversations (integration with CRM and transfer of text to CRM is possible)